Frequently Asked Questions
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How do I view my reservation?
What is check in/out time?
Do you allow smoking on property? In the rooms?
How much do you charge for high speed/WiFi internet access?
Do you offer room service? What are the hours?
Do you have a business center?
Do you have a pool?
Do you have a spa? What are the hours?
Do you charge a hotel amenity fee?
Do you allow photography or video shoots at the Hotel Van Zandt?
Do you have onsite parking? How much is parking?
Do you offer free shuttle service from the airport?
What are your cross streets?
Do you have pet-sitting or dog-walking services?
Are pets allowed? Are there restrictions for weight, height or types?
How far do you have to walk to take your pet out?
Do you have pet-free rooms for those with allergies?
Will your rooms allow rollaways/play yards? Is there a charge?
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
What is your cancellation/deposit policy?
Is my ID/passport required at check-in?
Do you have connecting rooms?
Do you have ADA rooms?
Do you have an early departure fee?
What forms of payment are accepted to pay for my room?
I have questions about my bill. Who do I contact?
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?