Check-in time at Hotel Van Zandt is at 4:00 pm and check-out time is at 11:00 am. Accommodations for early check-in or late check-out can be made based on availability. Please contact the front desk for more information.
Upon arrival, all guests will need a credit card and a valid form of ID in order to check-in.
There is no charge for cancellations made at least 1 day (24 hours) prior to your reservation date. A fee of one night’s room and tax applies for cancellations made less than 1 day (24 hours) prior to your reservation date. Please note, some reservation bookings may have different cancellation penalties. Please review your confirmation or itinerary for more details. Reservations must be canceled by 4:00 p.m. local hotel time.
If you booked through Hotel Van Zandt’s website or made your reservation by calling the hotel, please contact a reservations agent at [email protected] or call 512-542-5300. If you made your reservation through a third-party site such as Expedia, Booking.com, HotelTonight, etc., you will need to contact that website or booking agent directly to make any changes.
Yes, the minimum age for check-in is 18-years-old.
Yes, we do offer accessible rooms. To reserve an accessible room, please email [email protected] or call 512-542-5300 and we would be happy to assist you!
Hotel Van Zandt is a 100% non-smoking hotel. There are no smoking rooms available at the hotel. For any rooms with evidence of smoking, a $250 cleaning charge will be applied upon checkout.
Some rooms can accommodate rollaway beds. Rollaways are an additional fee of $25 per night. Please contact a reservations agent at [email protected] or call 512-542-5300 to request.
Hotel Van Zandt appreciates individuals who serve our country, and we’d love to have the honor of serving you. In recognition of our military and government travelers, we are proud to offer per diem rates to these individuals. When booking, use the promo code GOVT to access our rates HERE.
Please note, proof of valid government ID is required at check-in to qualify or the Best Available Rate will be applied.
Hotel Van Zandt provides valet parking. Self-parking is not available. Pricing for valet parking is as follows:
- Overnight: $62 + tax
- Hourly:
- 0-3: Up to $40 + tax
- 3-6: Up to $50 + tax
- 6+: Up to $62 + tax
Please note, there is a $25 charge for charging electric vehicles overnight.
Guests who are dining at Geraldine’s and/or Brass Poppy can valet for $10 for up to 3 hours. After 3 hours, standard hourly rates apply.
Due to garage restrictions, we are unable to park the following: vehicles exceeding clearance of 6’ 9”, vehicles with trailers, dually trucks, three-wheeled vehicles, vehicles with large bike racks, or storage attachments. Please note, all Jeeps must have their roof on in order to be valeted.
Hotel Van Zandt does not offer a airport shuttle, however, we’re happy to provide options for any interested guests. Inquiries should be directed to [email protected].
Red River and Davis, adjacent to Rainey Street.
Yes, pets are welcome at Hotel Van Zandt! There are no weight, height, or breed restrictions. All guests must sign a release form upon check-in. Please note, we accept two pets maximum per room.
Hotel Van Zandt does not offer pet-sitting or dog-walking walking services. The Front Desk can assist with finding an approved service. Inquires should be directed to [email protected] or call 512-542-5300.
It’s a quick two minute walk for you and your pet!
The hotel does offer allergen-free rooms upon request. Please contact the front desk at [email protected] or call 512-542-5300 to request.
The Guest Amenity Fee is $29.95 per night plus tax and includes the following perks:
- Complimentary house margaritas in the lobby from 12p – 9p daily
- Complimentary sparkling or still water at check-in
- Daily $15 credit to use in Geraldine’s, Brass Poppy, or The Pool Bar
- In-room espresso machine with La Colombe specialty coffee pods
- Access to our 24-hour fitness center, complete with Pelotons bikes, treadmills and strength training equipment
- In-room, reusable YETI water bottle to refill at our hydration stations around the hotel (YETIs are available for purchase at the front desk)
- Live, local music daily in Geraldine’s
- Complimentary use of our TREK bicycles
- Year-round access to our heated, rooftop pool with towel service, complimentary sunscreen and aloe
- Available amenities for your pet including YETI dog bowls and dog beds
- High-speed WiFi throughout the hotel
- Early access to reserve our poolside cabanas
Yes, in-room dining (also known as room service) is available daily from 4:00 p.m. to 9:00 p.m. Please note, there is a $5 delivery fee plus a 24% service charge. Click here to view the menu.
Yes, we have a heated, all-season pool surrounded by an urban oasis with shaded cabanas letting you soak up the scene. At night, glowing fire elements bring a camp-firey intimacy and temperature-controlled comfort to the whole scene. It all makes for a real downtown Austin retreat.
In addition, we offer cabana rentals for guests. To reserve your cabana, please contact us at [email protected].
Yes. Guests have access to our 24-hour fitness center, complete with Pelotons bikes, treadmills and strength training equipment. Located on level 3.
We do not have an on-site spa, but we have several favorites around town! Please email [email protected] for more information.
No, but we do offer printing services for an additional fee. Please visit the front desk to learn more.
Yes, please ask our front desk team for more information about connecting rooms!
Yes. The hotel does charge an early departure fee of up to one night’s room and tax for departing the hotel early.
We require a credit card to guarantee a reservation, however, payment by traveler check or credit/debit card upon departure is allowed. Please note the hotel does not accept cash or check payments at this time. Debit card users please note that when presenting your debit card upon check-in, our computer system holds an amount on your account equal to the amount of room, taxes, and an estimated $150 per night authorization on your bank account immediately. Any amount not used upon departure will be credited back to your bank account and may take several days to appear on your balance. (Times vary due to processing of our computer system transaction being accepted by your individual bank).
Please e-mail our accounting department at [email protected].
Please contact our front desk team by calling 512-542-5300 or email our concierge at [email protected].
Our concierge is here to make your stay as smooth and enjoyable as possible. Whether you’re looking for local dining recommendations, tickets to a show, transportation arrangements, or help planning a special occasion, our concierge team is ready to assist. Services include:
- Restaurant reservations
- Tour bookings and local attraction suggestions
- Transportation and airport transfer arrangements
- Event tickets (concerts, theater, sports, etc.)
- Directions and local area information
- Special requests (e.g., flowers, gifts, celebration planning)
Don’t hesitate to stop by the concierge desk or call from your room — we’re happy to help with anything you need to make your stay exceptional.