Frequently Asked Questions
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How do I view my reservation?
What is check in/out time?
Do you allow smoking on property? In the rooms?
How much do you charge for high speed/WiFi internet access?
Do you offer room service? What are the hours?
Do you have a business center?
Do you have a pool?
Do you have a spa? What are the hours?
Do you charge a hotel amenity fee?
Do you have onsite parking? How much is parking?
Do you offer free shuttle service from the airport?
What are your cross streets?
Do you have pet-sitting or dog-walking services?
Are pets allowed? Are there restrictions for weight, height or types?
How far do you have to walk to take your pet out?
Do you have pet-free rooms for those with allergies?
Will your rooms allow rollaways/play yards? Is there a charge?
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
What is your cancellation/deposit policy?
Is my ID/passport required at check-in?
Do you have connecting rooms?
Do you have ADA rooms?
Do you have an early departure fee?
What forms of payment are accepted to pay for my room?
I have questions about my bill. Who do I contact?
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?