Frequently Asked Questions

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General
Transportation
Pets
reservations
accounting
concierge

General

How do I view my reservation?

Use this link to view, modify, or cancel your reservation.

What is check in/out time?

check-in time is at 4:00 pm, check-out time is at 11:00 am – local hotel time.

Do you allow smoking on property? In the rooms?

The Hotel Van Zandt is a 100% non-smoking hotel. There are no smoking rooms available at the hotel.

How much do you charge for high speed/WiFi internet access?

Whether you’re plugged in or not, guests enjoy complimentary high-speed WiFi access during their stay.

Do you offer room service? What are the hours?

Yes!
Breakfast Mon-Sun, 6am-11am
Dinner Mon-Sun, 5:30pm – 9:30pm

Do you have a business center?

No.

Do you have a pool?

Yes! Our fourth floor pool deck is an urban oasis with shaded cabanas letting you soak up the scene. Indoor and outdoor spaces blend seamlessly, so you won't miss a beat from our stage. You've got vistas of Lady Bird Lake and downtown Austin all around. At night, glowing fire elements bring a camp-firey intimacy and temperature-controlled comfort to the whole scene. It all makes for a real downtown Austin retreat.
Cabana Reservations: To reserve your Cabana please contact us via email at concierge@hotelvanzandt.com.

Do you have a spa? What are the hours?

The Hotel does not have an on site spa.

Do you charge a hotel amenity fee?

Yes. A $27.95 ($32 with tax) daily guest amenity fee will be applied per room per day. This fee covers:
Upgraded Wi-Fi throughout public spaces and guestrooms for up to five devices.
Welcome beverage at check-in
$10 food and beverage credit to be used at Geraldine’s, The Pool Deck or In-Room Dining.
24-hour access to the fitness center and any wellness classes offered during your stay.
Printing services
Unlimited calls during your stay.

Do you allow photography or video shoots at the Hotel Van Zandt?

All hotel guests, restaurant patrons, and the general public may take their own photos and videos with their own devices within Hotel Van Zandt for personal use. Commercial, for-profit, or other professional photography and videography shoots must obtain prior written authorization from Hotel Van Zandt management. To submit a photography and filming request, please email marketing@hotelvanzandt.com.

Transportation

Do you have onsite parking? How much is parking?

Yes! Valet Parking pricing (excluding taxes) is as follows:
Overnight: $56 + tax
Hourly:
0-3: $30 + tax
3-6: $40 + tax
6+: $56 + tax
Geraldine’s:
Valet pricing for Geraldine's will be $12 for up to 3 hours. After 3 hours, standard hourly rates apply.

Do you offer free shuttle service from the airport?

What are your cross streets?

Red River and Davis, adjacent to Rainey Street.

Pets

Do you have pet-sitting or dog-walking services?

No but the Front Desk can assist with finding an approved service.

Are pets allowed? Are there restrictions for weight, height or types?

Yes, pets are accepted! There are no weight, height or type restrictions.
All guests must sign a release form upon check-in.

How far do you have to walk to take your pet out?

Two Minutes.

Do you have pet-free rooms for those with allergies?

The hotel does have allergen-free rooms, please note this request during the reservation process.

Reservations

Will your rooms allow rollaways/play yards? Is there a charge?

Some rooms can accommodate rollaway beds, with an additional fee of $25 per night.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

In this situation, you would have to contact the customer service department at the website you used to make your reservation.

What is your cancellation/deposit policy?

The hotel's standard cancellation policy is 48 hours (*please note some reservation bookings may have different cancellation penalties — review your confirmation or itinerary for more details). Reservations must be canceled by 6:00pm local hotel time.

Is my ID/passport required at check-in?

We do require a photo ID at time of check-in for all reservations.

Do you have connecting rooms?

Yes.

Do you have ADA rooms?

Yes, we do have ADA rooms.

Do you have an early departure fee?

Yes. The hotel does charge an early departure fee of up to one night's room and tax for departing the hotel early.

Accounting

What forms of payment are accepted to pay for my room?

We require a credit card for guarantee of a reservation, however payment by travelers check, credit/debit card, or cash upon departure is allowed. Please note the hotel does not accept check payment at this time. Debit card users please note that when presenting your debit card upon check-in, that our computer system holds an amount on your account equal to the amount of room, taxes, and an estimated $200 per night authorization on your bank account immediately. Any amount not used upon departure will be credited back to your bank account, and may take several days to appear on your balance (times vary due to processing of our computer system transaction being accepted by your individual bank).

I have questions about my bill. Who do I contact?

Please e-mail our accounting department at accounting-dept@hotelvanzandt.com

Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Please contact our concierge, who can discuss options with you at concierge@hotelvanzandt.com