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Frequently Asked Questions

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Check-in time is at 4:00 pm CST, and check-out time is at 11:00 am CST.

The Hotel Van Zandt is a 100% non-smoking hotel. There are no smoking rooms available at the hotel.

Guests enjoy complimentary high-speed WiFi access during their stay.

Yes! In-room dining is available daily. Breakfast is available from 6 am to 11 am and dinner is from 5:30 pm to 9:30 pm.

No, but we do offer printing services on property.

Yes, we have a heated, all-season pool surrounded by an urban oasis with shaded cabanas letting you soak up the scene. At night, glowing fire elements bring a camp-firey intimacy and temperature-controlled comfort to the whole scene. It all makes for a real downtown Austin retreat.

In addition, we offer cabana rentals for guests. To reserve your Cabana please contact us via email at [email protected]

We do not have an on-site spa, but offering in-room spa services provided by Soothe. For more information, please contact [email protected]

Yes. A $27.95 ($32 with tax) daily guest amenity fee will be applied per room per day. This fee covers:

  • Upgraded Wi-Fi throughout public spaces and guestrooms for up to five devices.
  • Welcome beverages at check-in.
  • $10 food and beverage credit to be used at Geraldine’s, The Pool Deck, or In-Room Dining.
  • 24-hour access to the fitness center, Pelotons, and any wellness classes offered during your stay.
  • Printing services.
  • Unlimited calls during your stay.

Yes, we offer valet parking. The pricing (excluding taxes) is as follows:

  • Overnight: $56 + tax
  • Hourly:
    • 0-3: $30 + tax
    • 3-6: $40 + tax
    • 6+: $56 + tax


  • Valet pricing for Geraldine’s will be $12 for up to 3 hours. After 3 hours, standard hourly rates apply.

Please note, self-parking is not available.

No, but we’re happy to provide options for any interested guests. Inquiries should be directed to [email protected]

Red River and Davis, adjacent to Rainey Street.


No, but the Front Desk can assist with finding an approved service.

Yes, pets are accepted! There are no weight, height or type restrictions.
All guests must sign a release form upon check-in.

Two minutes.

The hotel does have allergen-free rooms, please note this request during the reservation process.


Some rooms can accommodate rollaway beds, with an additional fee of $25 per night.

In this situation, you would have to contact the customer service department at the website you used to make your reservation.

The hotel’s standard cancellation policy is 72 hours (*please note some reservation bookings may have different cancellation penalties — review your confirmation or itinerary for more details). Reservations must be canceled by 6:00pm local hotel time.

We do require a photo ID at time of check-in for all reservations.


Yes, we do have ADA rooms.

Yes. The hotel does charge an early departure fee of up to one night’s room and tax for departing the hotel early.


We require a credit card to guarantee a reservation, however, payment by travelers check, credit/debit card or cash upon departure is allowed. Please note the hotel does not accept check payments at this time. Debit card users please note that when presenting your debit card upon check-in, our computer system holds an amount on your account equal to the amount of room, taxes, and an estimated $200 per night authorization on your bank account immediately. Any amount not used upon departure will be credited back to your bank account and may take several days to appear on your balance. (Times vary due to processing of our computer system transaction being accepted by your individual bank).

Please e-mail our accounting department at [email protected].


Please contact our concierge, who can discuss options with you at [email protected]